Shipping policy

A) The products purchased will be delivered by Crocs Mexico or by one of the suppliers we have, which will be made known to the customer in the details of the purchase.

B) Only products may be delivered within the national territory.

C) If for reasons beyond its control the product cannot be delivered on the stipulated date, Crocs Mexico will send an email which the client provided to us to choose more convenient alternatives for the client regarding the delivery method.

D) The customer is obliged to be at home during delivery or leave a person in charge who may be able to receive them, otherwise the product will not be delivered.

E) Delivery times are approximate, thus, 30 calendar days after the purchase if there is any delay in the delivery of the product, the customer will not be able to make claims or request a cash refund.

Returns

They will be causes for return and cancellation only if:

1.- Due to defects directly from the factory, which influence the operation for which it was manufactured.
2.-For not complying with any of the specifications mentioned on the website, such as: size, color, and model.

If the response to the return or cancellation of the product is positive, this will be the process to follow its completion:
1.- The client must contact customer service, either by phone call or via email.
2.-Customer service will give them a case number and a case number so that the customer can send the product at no extra cost.
3.- Once Crocs Mexico receives the product, you will be notified by email, then it will be reviewed to verify that the product comes with the specifications stated by the customer (in case of a factory error)
4.-It should be noted that this process could last up to 15 days, starting from the moment Crocs México receives the package.

5.-If for any reason the package arrives incomplete, or with damage, you must take a photograph, to have evidence and to be able to make the pertinent claim, all within a period of 24 hours, if nothing is notified within 24 hours, Crocs México disclaims all responsibility for changes or returns.

CrocsMexico warranty policy

In the event that the products sent arrive with a factory error, or with damage that may affect their operation or durability, the customer may request a replacement of the product or a refund of the amount paid for it, as long as the report has been raised in the first 24 hours after receiving the product.

Privacy Policy

Crocs México is responsible for the use and protection of personal data provided within our website:

The personal data provided will be used for the following purposes:
1.-For contact purposes.
2.-For billing and payment.
You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation).
The personal data you provide us is completely confidential, so no other person outside our company will be able to use it.

Policy for exchanges and returns

If you purchased a product and require a change of size, model or return, you will have a period of 30 calendar days after your purchase to begin the procedure. After the stipulated days, no exchange or return can be made.

Sale items:
Products that are on sale do not apply for exchanges or returns.

Conditions for exchanges and returns:
• The product must have no signs of use.
• Have made the purchase on our official website, this same one.
• The product must be in the original packaging and with all its labels.
• Start the procedure through our contact channels. (mail)

Exchanges or returns are not accepted on products purchased in physical stores, nor are exchanges or returns of products purchased in physical stores accepted for products purchased on the website.

The cost of return or exchange will have an extra cost that the customer must cover depending on the parcel fee. If the product arrived with an error on our part, we will absorb the shipping cost.
Exchange: $230 MXN
Refund: $150MXN
*Fees may vary without prior notice*

Payment Methods

Purchases will be made through online payment services called PayPal®. Payment must be made at the time of “THE PURCHASE ORDER” of “THE PRODUCTS” so that the shipment can be processed by crocs.com.mx.
Crocs Mexico at no time knows the data and/or bank payment information of “THE CUSTOMER” so it cannot be considered responsible for any possible fraudulent and inappropriate use, or any other type of credit cards. credit or debit by third parties when making payment by “THE CUSTOMER”.
For greater security for the customer, Comercio Excellent Norte Sur SA de CV may request via email images of some official identification, as well as the credit/debit card with which you made your purchase. In this way, the buyer's identity can be verified when the purchase order is flagged as having a risk of fraud.