Frequent questions

• What is the delivery time?

Delivery time in Mexico City and its surroundings varies from 2 to 6 business days from the date of collection of your order. Please note that our parcel services do not operate on Saturdays and Sundays. Delivery to remote areas and outside of Mexico City is 5 to 12 business days from the order pickup date. It must be taken into account that our parcel companies do not operate on Saturdays and Sundays.

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• What are the requirements for exchanges and returns?

The reasons why you can manage the exchange or return of a product are the following: 1.- It was too small or too big for me. 2.- Defective product before use. 3.- It is not what I ordered *These reasons only apply to changes to products purchased in the online store and changes can only be made in the same way of purchase. IMPORTANT: The exchange, warranty or return of your product applies to failures attributable to the manufacturing of the product and not to poor handling. Natural wear and tear of the product are not defects.

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• What is the exchange and return procedure?

To manage the exchange or return of one or more products, please contact us at crocs-exico2@gmail.com or through our social networks to follow up on your request.

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• How can I exchange my items?

The product must come with its original bags or packaging in good condition (warranty certificates, user manuals, boxes, protection elements, etc.), it must be correctly sealed, with the product inside. To make the delivery, the customer must print the documentation that will be sent to the email by our customer service team, that is, a label to prepare their order and make the change. If the product is received and the change is accepted, a voucher will be generated so that the customer can make their purchase again, or the service team can generate a new order or immediate change.

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• What is the deadline and considerations for making an exchange or return?

You have 30 calendar days from receiving the product to make an exchange. In the case of a return, the customer will have 10 calendar days after receiving their product to request a refund, which will always be made through a coupon of 100% of the purchase value to be used only in the online store. (crocs.com.mx)..*Only applies to purchases made in the online store.

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If any of your questions were not clarified, we invite you to contact us.

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